Milan Malpensa Airport Informational Guide to Malpensa Airport (MXP) - NON OFFICIAL

Passengers Facilities at Milan Malpensa Airport


Find information about the restaurants, fast food options and food stores located in Milan Malpensa Airport terminals. 

See Restaurants and Food at MXP


Check all retails outlets available at Milan Malpensa Airport. 

See Shops and Stores at MXP


Free Wi-Fi is available at Malpensa Airport, just log in at "MALPENSA FREE WI-FI" network.

Shops and duty free

There are several shops and duty free concessions at Malpensa Airport.

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Lost & found

Passengers can fill the online form on the airport’s website or send a fax to +39 02 74863018 describing their lost item, the date and the place that it was lost with their contact information (phone, e-mail).

If the item is found, the Airport will contact back.

For items lost in the airplane, please, contact with your airline.

Location: Terminal 1, Level 0, Arrivals B

Fast Track

It is a premium service to all passengers that want to access quickly to the security check and the boarding area in Malpensa Airport.


- Terminal 1: Second floor, Departures area.
- Terminal 2: Ground Floor, Departures area.

Currency Exchange

Both terminals 

Tax refund

At Malpensa Airport, non-EU citizens can refund VAT taxes of their purchases.

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Terminal 1

- Ground Floor: Arrivals. Phone: +39 02 58580287. Service Hours: 08:00 am to 08:00 pm daily.
- First Floor: Departures B. Phone: +39 02 58582221.Service Hours: 08:00 am to 08:00 pm daily.

Terminal 2

Ground Floor, Check-in area. Phone: +39 02 58580313. Service Hours: 08:00 am to 08:00 pm daily.

First AID

Terminal 1

Location: On the South Side of the floor -1. Phone: +39 02 74862402 - 09.

Terminal 2

Location: Ground Floor, Outside the terminal. Phone: +39 02 74854444


Terminal 1, 2nd Floor.

Mass: 08:00 am on Sundays and religious days.

Meeting and Conference Rooms

Known as “Malpensa Center”, there are rooms to rent by hours or days for business, meetings, conferences or cultural events, among other uses.

Services provided at Malpensa Center: Plasma monitors, audio/video technology, Wi-Fi, catering area, photocopier/printer/fax/PC (on demand), reserved parking, among others.

To book the space, please contact to

Location: Terminal 1, Arrivals.

Passengers with reduced mobility

All airlines provide reduced mobility assistance for passengers.

Please contact your airline to request this service prior to arriving at the airport or when you book your flight. You should also advise your airline if you intend to take your own mobility aid such as a wheelchair or scooter.

Sala Amica

Passenger assistance requirements are passed by the airline to Sala Amica, the Malpensa Airport reduced mobility service provider who will assist the passenger for the entire stay in the airport premises and during clearance of all the necessary airport formalities.

On arrival at Malpensa Airport, passengers can either use one of the Sala Amica phones located at the terminal entrances to gain assistance or go directly to their check in desk and inform airline staff during their check in that they have requested assistance, at which point a representative from Sala Amica will arrive to provide assistance.


The phone points marked Sala Amica pick up point can be found at:

- Malpensa Terminal 1 Departures level, doors no. 12, 15 and 19
- Malpensa Terminal 1 Arrivals level, doors no. 4 and 7
- Malpensa Terminal 1 carpark area P2, on level -1
- Malpensa Terminal 1 at the train station
- Malpensa Terminal 1 at car rental offices
- Malpensa Terminal 2 Departure level, central door
- Malpensa Terminal 2 parking area P5.

Other services

All attended car parks at Malpensa have space reserved for disabled passengers.

Malpensa has a sight impaired path layout with yellow rubber guides installed on the terminal floor with relief codes to indicate directions, obstacles and dangers.

Toilet facilities for travellers and visitors with disabilities are located throughout the terminals.

VIP Service

At Mapensa Airport there are available concierge services for both arriving and departing passengers.

Service hours: Daily, 06:00 am to 09:30 pm.


luggage storage 

There are lockers available at Milan Malpensa Airport. 

smoking area

Passengers cannot smoke at the facilities. 

Other services

- Post office
- Baby care facilities
- Children’s play area
- Family services
- Food, drink and retail concessions
- Grocery store
- Luggage storage and lockers
- Luggage wrapping
- Mobile chargers
- Duty free stores

Airport hotels

Sheraton Milan Malpensa Hotel

In Malpensa Terminal 1, Sheraton Milan Malpensa Hotel offers hourly rooms and also it is up for overnight stays.

There’s a free shuttle between the hotel and Terminal 2.

Moxy Milan Malpensa Hotel - Marriott

In Terminal 2 there’s Moxy Hotel - Marriott, a 3-star hotel located adjacent to the terminal at the railway station floor.

It is equipped with 162 double rooms with comfortable furniture.

Book your hotel at Malpensa Airport


Club S.E.A. Sala Montale: Terminal 1. Open from 6:00am to 10:00pm. Services: snacks, drinks, newspapers and magazines, among others. 

Club S.E.A. Sala Monteverdi: Terminal 1. Open from 6:00am to 9:30pm. Services: snacks, Wi-Fi, newspapers and magazines, drinks, among others. 

Lufthansa Lounge: Terminal 1. Open from 4:30am to 9:30pm. Services: premium food, drinks, flight monitors, snacks, among others. 

The Emirates Lounge: Terminal 1. Open from 11:30am to 4:00pm. Services: showers, snacks, drinks, among others.