Milan Malpensa Airport Informational Guide to Malpensa Airport (MXP) - NON OFFICIAL

Passengers Facilities at Milan Malpensa Airport

RESTAURANTS AND FOOD

Find information about the restaurants, fast food options and food stores located in Milan Malpensa Airport terminals. 

See Restaurants and Food at MXP

SHOPS AND STORES

Check all retails outlets available at Milan Malpensa Airport. 

See Shops and Stores at MXP

Wi-Fi

Free Wi-Fi is available at Malpensa Airport, just log in at "MALPENSA FREE WI-FI" network.

Shops and duty free

There are several shops and duty free concessions at Malpensa Airport.

See more information

Lost & found

Passengers can fill the online form on the airport’s website or send a fax to +39 02 74863018 describing their lost item, the date and the place that it was lost with their contact information (phone, e-mail).

If the item is found, the airport will contact back.

For items lost in the airplane, please, contact with your airline.

Location: Terminal 1, Level 0, Arrivals B

Fast Track

It is a premium service to all passengers that want to access quickly to the security check and the boarding area in Malpensa Airport.

Location:

- Terminal 1: Second floor, Departures area.

- Terminal 2: Ground Floor, Departures area.

Banks

Terminal 1

Banca Popolare di Sondrio

Location: 2nd Floor - Check-in area 17.

Open from Monday to Friday from 08:30 am to 01:20 pm and 02:35 pm to 03:35 pm. Saturday from 09:05 am to 12:00 pm.

Various ATMs are located through the terminal (Ground level, first level and second level).

Poste Italiane

Location: Arrivals Level (Ground Floor)

Open from Monday to Friday from 08:20 am to 01:45 pm. Saturday from 08:20 am to 12:45 pm.

It has an ATM on the Arrivals (Ground Floor).

Terminal 2

Banca Popolare di Milano

Location: Ground Floor, Arrivals.

Open Mon-Fri from 08:20 am to 01:20 pm and from 02:35 pm to 03:35 pm.

Phone: +39 02 58580204


ATMs: Ground Floor

Deutsche Bank - ATM: Ground floor, Arrivals.

Euronet - ATMs: Ground floor and First floor.

Currency Exchange

Terminal 1

FOREXCHANGE

Locations: Ground Floor, First Floor and Second Floor.

Opening hours vary between 08:15 am to 10:45 pm.

Terminal 2

FOREXCHANGE

- Ground level: Check-in

Open from 06:15 am to 07:45 pm.

- First level: Departures

Open from 05:15 am to 09:45 pm.

Tax refund

At Malpensa Airport, non-EU citizens can refund VAT taxes of their purchases.

See more information

Pharmacy

Terminal 1

- Ground Floor: Arrivals.

Phone: +39 02 58580287.

Service Hours: 08:00 am to 08:00 pm daily.

- First Floor: Departures B.

Phone: +39 02 58582221.

Service Hours: 08:00 am to 08:00 pm daily.

Terminal 2

Ground Floor, Check-in area.

Phone: +39 02 58580313.

Service Hours: 08:00 am to 08:00 pm daily.

First AID

Terminal 1

Location: On the South Side of the floor -1.

Phone: +39 02 74862402 - 09.

Terminal 2

Location: Ground Floor, Outside the terminal

Phone: +39 02 74854444

Chapel

Terminal 1, 2nd Floor.

Mass: 08:00 am on Sundays and religious days.

Meeting and Conference Rooms

Known as “Malpensa Center”, there are rooms to rent by hours or days for business, meetings, conferences or cultural events, among other uses.

Services provided at Malpensa Center: Plasma monitors, audio/video technology, Wi-Fi, catering area, photocopier/printer/fax/PC (on demand), reserved parking, among others.

To book the space, please contact to meetingmalpensa@seamilano.eu

Location: Terminal 1, Arrivals.

Passengers with reduced mobility

All airlines provide reduced mobility assistance for passengers.

Please contact your airline to request this service prior to arriving at the airport or when you book your flight. You should also advise your airline if you intend to take your own mobility aid such as a wheelchair or scooter.

Sala Amica

Passenger assistance requirements are passed by the airline to Sala Amica, the Malpensa Airport reduced mobility service provider who will assist the passenger for the entire stay in the airport premises and during clearance of all the necessary airport formalities.

On arrival at Malpensa Airport, passengers can either use one of the Sala Amica phones located at the terminal entrances to gain assistance or go directly to their check in desk and inform airline staff during their check in that they have requested assistance, at which point a representative from Sala Amica will arrive to provide assistance.

Location

The phone points marked Sala Amica pick up point can be found at:

- Malpensa Terminal 1 Departures level, doors no. 12, 15 and 19

- Malpensa Terminal 1 Arrivals level, doors no. 4 and 7

- Malpensa Terminal 1 carpark area P2, on level -1

- Malpensa Terminal 1 at the train station

- Malpensa Terminal 1 at car rental offices

- Malpensa Terminal 2 Departure level, central door

- Malpensa Terminal 2 parking area P5.

Other services

All attended car parks at Malpensa have space reserved for disabled passengers.

Malpensa has a sight impaired path layout with yellow rubber guides installed on the terminal floor with relief codes to indicate directions, obstacles and dangers.

Toilet facilities for travellers and visitors with disabilities are located throughout the terminals.

VIP Service

At Mapensa Airport there are available concierge services for both arriving and departing passengers.

Service hours: Daily, 06:00 am to 09:30 pm.

Booking: vipservice@seamilano.eu

Other services

- Post office
- Baby care facilities
- Children’s play area
- Family services
- Food, drink and retail concessions
- Grocery store
- Luggage storage and lockers
- Luggage wrapping
- Mobile chargers
- Duty free stores

Airport hotels

Sheraton Milan Malpensa Hotel

In Malpensa Terminal 1, Sheraton Milan Malpensa Hotel offers hourly rooms and also it is up for overnight stays.

There’s a free shuttle between the hotel and Terminal 2.

Moxy Milan Malpensa Hotel - Marriott

In Terminal 2 there’s Moxy Hotel - Marriott, a 3-star hotel located adjacent to the terminal at the railway station floor.

It is equipped with 162 double rooms with comfortable furniture.

Book your hotel at Malpensa Airport

lounges

There are several VIP and Business lounges at Malpensa Airport.

Check more information here.