Passengers Amenities at Milan Malpensa Airport
Information compiled by David Enrich, aviation and airport guide expert since 1999.
Milan Malpensa Airport offers a complete range of passenger services, combining efficiency with a strong focus on comfort and shopping. As one of Italy’s main international hubs, MXP provides everything from business facilities and lounges to luxury retail and dining experiences.
Terminal 1 is the main hub with most services, shops and restaurants. Terminal 2 is more limited.
Wi-Fi & Connectivity
Free unlimited Wi-Fi is available throughout the airport. Connect to "MALPENSA FREE WI-FI" and follow the login steps.
Wi-Fi tends to be faster near boarding gates than in crowded areas.
Lost & Found
Lost items can be reported online or by contacting the airport.
- Location: Terminal 1, Arrivals (Level 0 – Area B)
- Contact: +39 02 74863018
If the item was lost onboard, contact your airline.
Fast Track Security
Priority access to security for faster airport processing.
- Terminal 1: Departures, Level 2
- Terminal 2: Departures, Ground Floor
Medical & Pharmacy
- T1 Pharmacy: Arrivals & Departures (08:00–20:00)
- T2 Pharmacy: Check-in area
- First Aid: T1 (-1 level), T2 outside terminal
Business & Meeting Rooms
Malpensa Center offers modern meeting rooms with Wi-Fi, AV equipment and catering.
Location: Terminal 1, Arrivals
Tax Refund
VAT refunds available for non-EU passengers (before security).
Passengers with Reduced Mobility
Assistance is available via airlines.
Request assistance at least 48 hours before travel.
Luggage Storage
Lockers and luggage storage services are available in Terminal 1.
Smoking Policy
Smoking is not allowed inside terminals. Outdoor areas are available.
Airport Hotels
- Sheraton Malpensa (T1): Direct access
- Moxy Hotel (T2): Budget-friendly
Lounges
Shopping at Malpensa Airport
Milan Malpensa is one of Europe’s best airports for shopping, especially in Terminal 1, offering luxury brands, Italian fashion, gourmet food and travel essentials.
After security in Terminal 1 is where you’ll find the best luxury shopping area.
Passenger Tip: Prices in luxury stores are often similar to city boutiques, but tax-free can make them cheaper.
Top Rated Restaurants
Italian restaurants at MXP are generally better quality than typical airport food.
Other Services
- ATMs & currency exchange
- Family & baby care rooms
- Charging stations
- Children’s play areas
- Post office
- Duty free shops