Passengers Facilities at Milan Malpensa Airport

Wi-Fi

Free Wi-Fi is available at Malpensa Airport, just log in at "MALPENSA FREE WI-FI" network.

Lost & found

Passengers can fill the online form on the airport’s website or send a fax to +39 02 74863018 describing their lost item, the date and the place that it was lost with their contact information (phone, e-mail).

If the item is found, the Airport will contact back.

For items lost in the airplane, please, contact with your airline.

Location: Terminal 1, Level 0, Arrivals B

Fast Track

It is a premium service to all passengers that want to access quickly to the security check and the boarding area in Malpensa Airport.

Location:

- Terminal 1: Second floor, Departures area.
- Terminal 2: Ground Floor, Departures area.

Malpensa center

With Malpensa meeting room you will have available modern and well-equipped spaces situated in easily-reachable areas, where you can organize work meetings, workshops or events. For the use of professionals, the business community, companies, associations, and corporations.

Malpensa Center is located in Terminal 1 of Milan Malpensa on the Arrivals floor, in an area easily reachable and accessible to all.

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Tax refund

At Malpensa Airport, non-EU citizens can refund VAT taxes of their purchases.

Pharmacy

Terminal 1

- Ground Floor: Arrivals. Phone: +39 02 58580287. Service Hours: 08:00 am to 08:00 pm daily.
- First Floor: Departures B. Phone: +39 02 58582221.Service Hours: 08:00 am to 08:00 pm daily.

Terminal 2

Ground Floor, Check-in area. Phone: +39 02 58580313. Service Hours: 08:00 am to 08:00 pm daily.

First AID

Terminal 1

Location: On the South Side of the floor -1. Phone: +39 02 74862402 - 09.

Terminal 2

Location: Ground Floor, Outside the terminal. Phone: +39 02 74854444

Chapel

Terminal 1, 2nd Floor.

Mass: 08:00 am on Sundays and religious days.

Meeting and Conference Rooms

Known as “Malpensa Center”, there are rooms to rent by hours or days for business, meetings, conferences or cultural events, among other uses.

Services provided at Malpensa Center: Plasma monitors, audio/video technology, Wi-Fi, catering area, photocopier/printer/fax/PC (on demand), reserved parking, among others.

To book the space, please contact to meetingmalpensa@seamilano.eu

Location: Terminal 1, Arrivals.

Passengers with reduced mobility

All airlines provide reduced mobility assistance for passengers.

Please contact your airline to request this service prior to arriving at the airport or when you book your flight. You should also advise your airline if you intend to take your own mobility aid such as a wheelchair or scooter.

Luggage storage 

There are lockers available at Milan Malpensa Airport. 

Smoking area

Passengers cannot smoke at the facilities. 

Other services

- Post office
- Baby care facilities
- Children’s play area
- Family services
- Food, drink and retail concessions
- Grocery store
- Luggage storage and lockers
- Luggage wrapping
- Mobile chargers
- Duty free stores

Airport hotels

Sheraton Milan Malpensa Hotel

In Malpensa Terminal 1, Sheraton Milan Malpensa Hotel offers hourly rooms and also it is up for overnight stays.

There’s a free shuttle between the hotel and Terminal 2.

Moxy Milan Malpensa Hotel - Marriott

In Terminal 2 there’s Moxy Hotel - Marriott, a 3-star hotel located adjacent to the terminal at the railway station floor.

It is equipped with 162 double rooms with comfortable furniture.

Lounges

Club S.E.A. Sala Montale: Terminal 1. Open from 6:00am to 10:00pm. Services: snacks, drinks, newspapers and magazines, among others. 

Club S.E.A. Sala Monteverdi: Terminal 1. Open from 6:00am to 9:30pm. Services: snacks, Wi-Fi, newspapers and magazines, drinks, among others. 

Club S.E.A. Sala Pergolesi: Terminal 1. Open from 6:00am to 10:00pm. Services: premium food, spirits and liquor, showers, drinks, among others. 

Gae Aulenti Premium Lounge: Terminal 1. Open from 6:00am to 10:00pm. Services: premium food, showers, drinks, Wi-Fi, among others.

Visconti VIP Lounge: closed. 

Lufthansa Lounge: Terminal 1. Open from 4:30am to 9:30pm. Services: premium food, drinks, flight monitors, snacks, among others. 

The Emirates Lounge: Terminal 1. Open from 11:30am to 4:00pm. Services: showers, snacks, drinks, among others. 

Alda Merini Classic Lounge: Terminal 2. Open from 5:00am to 10:00pm. Services: snacks, drinks, Wi-Fi, newspapers and magazines, flight monitors, among others.