Milan Malpensa Airport Guide to Milan Malpensa Milan Airport - MXP


Passengers with reduced mobility

All airlines provide reduced mobility assistance for passengers. Please contact your airline to request this service prior to arriving at the airport or when you book your flight. You should also advise your airline if you intend to take your own mobility aid such as a wheelchair or scooter.

Passenger assistance requirements are passed by the airline to Sala Amica, the Malpensa reduced mobility service provider who will assist the passenger for the entire stay in the airport premises and during clearance of all the necessary airport formalities.

On arrival at Malpensa Airport, passengers can either use one of the Sala Amica phones located at the terminal entrances to gain assistance, or go directly to their check in desk and inform airline staff during their check in that they have requested assistance, at which point a representative from Sala Amica will arrive to provide assistance.

The phone points marked Sala Amica pick up point can be found at:

- Malpensa Terminal 1 Departures level, doors no. 12, 15 and 19

- Malpensa Terminal 1 Arrivals level, doors no. 4 and 7

- Malpensa Terminal 1 carpark area P2, on level -1

- Malpensa Terminal 1 at the train station

- Malpensa Terminal 1 at car rental offices

- Malpensa Terminal 2 Departure level, central door

- Malpensa Terminal 2 parking area P5.

All attended car parks at Malpensa have space reserved for disabled passengers.

The Airport has a sight impaired path layout with yellow rubber guides installed on the terminal floor with relief codes to indicate directions, obstacles and dangers.

Toilet facilities for travellers and visitors with disabilities are located throughout the terminal